Shopping Info

Please complete the payment within three days since the order is placed, or the order will be cancelled.

【Payment Methods】

1. Bank transfers

2. Credit card

We ship every weekday from Monday to Friday. All orders will be shipped within two days after the payment is received. We will inform you if any delay happens.

【Shipping Courier Options】
．Domestic
    7-11 Pick-up Delivery, Family Mart Pick-up Delivery (3-5 days)
    SF Express (1-2 days)

．International
    DHL (2-7 days)

    EMS

    SF Express

⬥Since the online shop and brick & mortar shop are selling simultaneously, the inventory of our online shop can’t be updated immediately. When we receive your order and find out the quantity of the item(s) is short, we will contact you. You may exchange, back-order, or cancel the item(s).

⬥To track order status, go to the top left button of 「Dr. Sole」, find 「Track Order」→ Enter「Order number」、「Verification code」 to lookup.

After the bank transfer, please follow the steps to complete the whole process.

1. Please go to 「 Track Order 」 on the top left, enter 「Order number」、「Verification code」 then submit. Or go to click the email (Order Notification)「Package Tracking」 button in the above, and click 「Track Order」 button, enter「phone number」, then submit.

2. Please enter your transfer info 「A/C name」、「bank name」、「A/C number last 5 digits」and 「Remittance Date」.

1. Please indicate the reason for return. We are not responsible for the shipping if the reason is caused by product defect.
2. Return is only accepted when the item(s) remains unused and in original package if there is.
3. It takes 3-5 days to process the return after the returned item(s) is delivered.
4. A re-stocking fee applies for all returns (USD $10 for Payment via bank transfer and 2.5% for payment via credit card)

At Dr. Sole Online Shop, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that Dr. Sole Online Shop is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. 

In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. 

We take your privacy seriously and take measures to provide all visitors and users of Dr. Sole Online Shop with a safe and secure environment.

Cookies 

Dr. Sole Online Shop may set and access Dr. Sole Online Shop cookies on your computer.  Cookies are used to provide our system with the basic information to provide the services you are requesting.  Cookies can be cleared at any time from your internet browser settings. 

Google Analytics

When someone visits Dr. Sole Online Shop we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website. 

Website Comments

When someone visits Dr. Sole Online Shop, there may be an ability to submit comments on particular articles or pages.  When comments are submitted, you are entitled to use aliases or information that completely hides your identity. When a comment is submitted, the relevant details (name, email, website) that you provide are stored.  These details are stored so that we can display your comment back to you, and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.

Third Parties

There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies.  We may share your above mentioned data with following third party companies from time to time.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at drsole@drsole2011.com and we will work with you to remove any of your personal data we may have.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy in the future, however, the most current version of the policy will govern our processing of your personal data and will always be available to you.

If we make a change to this policy that, in our sole discretion, is material, we will notify you by an update or email, where possible. By continuing to access or use our services, you agree to be bound to the terms of our Privacy Policy.