Shopping Info

Please complete the payment within three days since the order is placed, or the order will be cancelled.

【Payment Methods】

1. Bank transfers

2. Credit card

We ship every weekday from Monday to Friday. All orders will be shipped within two days after the payment is received. We will inform you if any delay happens.

【Shipping Courier Options】
．Domestic
    7-11 Pick-up Delivery, Family Mart Pick-up Delivery (3-5 days)
    SF Express (1-2 days)

．International
    DHL (2-7 days)

    EMS

    SF Express

⬥Since the online shop and brick & mortar shop are selling simultaneously, the inventory of our online shop can’t be updated immediately. When we receive your order and find out the quantity of the item(s) is short, we will contact you. You may exchange, back-order, or cancel the item(s).

⬥To track order status, go to the top left button of 「Dr. Sole」, find 「Track Order」→ Enter「Order number」、「Verification code」 to lookup.

After the bank transfer, please follow the steps to complete the whole process.

1. Please go to 「 Track Order 」 on the top left, enter 「Order number」、「Verification code」 then submit. Or go to click the email (Order Notification)「Package Tracking」 button in the above, and click 「Track Order」 button, enter「phone number」, then submit.

2. Please enter your transfer info 「A/C name」、「bank name」、「A/C number last 5 digits」and 「Remittance Date」.

1. Please indicate the reason for return. We are not responsible for the shipping if the reason is caused by product defect.
2. Return is only accepted when the item(s) remains unused and in original package if there is.
3. It takes 3-5 days to process the return after the returned item(s) is delivered.
4. A re-stocking fee applies for all returns (USD $10 for Payment via bank transfer and 2.5% for payment via credit card)

會員註冊&登入 

■ 進到商店首頁點選上方「會員登入」的按鈕，進入手機號碼會員帳號註冊的頁面，使用手機號碼註冊會員，一支手機號碼只能註冊一次。
   (四碼驗證碼為英文或數字，請留意英文有大小區分。完成驗證，排除機器人身份，才可取得簡訊驗證碼；如果無法順利取得驗證碼，請確認手機號碼輸入是否正確。)

■ 設定登入密碼時，請設定 10 - 16 個字符，密碼必須為半形，建議混合英文、數字與特殊符號。

■ 完成密碼設定後，就完成手機號碼登入會員註冊囉！

小提醒：
■ 手機驗證碼簡訊一天最多發送 3 封，超過限制數量，須待 24 小時才能再次點選「獲取驗證碼」的按鈕發送簡訊。
■ 設置密碼時，系統會區分密碼大小寫，輸入時請留意。
■ 註冊完成後請進入【會員專區】，將個人資料填寫完整，以享有完整會員權益。

會員權益

■ 登入會員後完成之消費，皆可以在會員專區做訂單狀態查詢。
■ 加入會員即贈送 100 點現金積點，時效 7 天請盡早使用完畢(僅發送一次，恕不補發)。
■ VIP 會員平時購物享 9 折優惠，生日月購物享 8 折優惠乙次。
■ VIP 會員平時換底及鞋靴維修享 95 折優惠，生日月換底及鞋靴維修享 85 折優惠。

會員等級

■ 一般會員：免費註冊會員，即可成為一般會員。
■ VIP會員：註冊成為一般會員後，消費累計滿 40,000 元，即可成為VIP會員。
   (因系統設定緣故，每年會手動調整維持 VIP 會員會籍)

常見問題

         ■ 請問已經透過實體點數累積(集點卡集滿20點)成為 Dr. Sole VIP 會員了，如何讓網路商城帶入我的會員資格？

請依照上方會員登入方式註冊會員，註冊完成後進入【會員專區】將個人資料填寫完整，並透過網路商城【聯絡我們】，或者臉書官方帳號 Messenger 私訊 Dr. Sole，將會有人員協助調整會籍。

■ 請問商城會員與VIP會員有什麼不同？

不同的地方是「商城會員」只要用手機號碼於Dr. Sole Waca網路商城註冊，即可成為「商城會員」；於商城或實體店面透過實體集點卡，將點數累積滿20點，方可成為Dr. Sole的「VIP會員」。

■ 請問如何成為Dr. Sole VIP會員？

實體集點卡累積滿20點即可成為Dr. Sole會員。

■ Dr. Sole VIP會員的點數該如何累積呢？

鞋靴維修：1,000元/ 1點

購買產品 (非鞋靴維修類)：2,000元/ 1點

以上均爲"單筆"消費金額，尾數無法累積

■ 我的集點卡遺失了怎麼辦？

兌換會員將以集點卡為主，因此請妥善保存好集點卡，遺失恕不補集點。

現金積點累積與折抵

1.如何累積點數：入會、生日當月、消費，均可獲得點數，會員消費滿100元，贈送現金積點1點。部分特殊商品之消費無法累積點數。
2.點數折抵消費：消費可以使用現金積點折抵，部分特殊商品可能無法以現金積點折抵。
3.一般會員單筆消費達1,000元，最多可折抵現有30%現金積點點數。
4.VIP會員單筆消費達1,000元，最多可折抵現有80%現金積點點數。

現金積點的生效時間與使用期限

1.加入會員：加入會員時立即獲得點數。
2.任選活動/優惠券/會員優惠：由行銷活動或會員推薦中獲得的點數，將於該筆訂單狀態轉為「歸檔」後的隔日00:00轉成「可使用」點數，會員可以在【會員專區】>【購買清單】中查看訂單狀態。

現金積點狀態說明

1.點 數：目前累積可使用的點數。
2.可使用：目前獲得的所有點數中已生效但未到期的點數，可點選「+」展開明細，提醒您留意每筆現金積點使用到期日。
3.已使用/已失效：已折抵或已逾期不可使用的點數明細。

其他注意事項

1.活動贈點：辦理退貨時，修改後訂單中未符合贈送條件之活動點數將自動取消。
2.訂單退款：辦理退款時，依店家設定之退貨方式，將退貨金額轉為同金額之現金積點，可於下次消費時折抵。
3.訂單失敗：訂單中已抵用的積點，在訂單狀態轉為「失敗」或「取消」時，將立即自動回補至會員帳戶。

其他說明

Dr. Sole(本公司)依本會員制度及現金積點規則說明提供之優惠服務，本公司有權於任何時間修改或變更本說明，修改後之說明將公布本網站上，本公司將不會個別通知會員，建議會員可隨時注意修改或變更。

會員於任何修改或變更後繼續使用本網路商店之服務時，視為會員已閱讀、瞭解並同意接受該等修改或變更。若不同意上述的說明修訂或更新方式，或不接受本服務條款的其他任一約定，會員應立即停止使用本服務。

At Dr. Sole Online Shop, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that Dr. Sole Online Shop is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. 

In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. 

We take your privacy seriously and take measures to provide all visitors and users of Dr. Sole Online Shop with a safe and secure environment.

Cookies 

Dr. Sole Online Shop may set and access Dr. Sole Online Shop cookies on your computer.  Cookies are used to provide our system with the basic information to provide the services you are requesting.  Cookies can be cleared at any time from your internet browser settings. 

Google Analytics

When someone visits Dr. Sole Online Shop we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website. 

Website Comments

When someone visits Dr. Sole Online Shop, there may be an ability to submit comments on particular articles or pages.  When comments are submitted, you are entitled to use aliases or information that completely hides your identity. When a comment is submitted, the relevant details (name, email, website) that you provide are stored.  These details are stored so that we can display your comment back to you, and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.

Third Parties

There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies.  We may share your above mentioned data with following third party companies from time to time.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at drsole@drsole2011.com and we will work with you to remove any of your personal data we may have.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy in the future, however, the most current version of the policy will govern our processing of your personal data and will always be available to you.

If we make a change to this policy that, in our sole discretion, is material, we will notify you by an update or email, where possible. By continuing to access or use our services, you agree to be bound to the terms of our Privacy Policy.